flybe collapses into administration

What next for Flybe’s customers after airline plunges into administration?

British airline Flybe has collapsed into administration leaving 2,000 jobs at risk after it failed in its bid to secure a £100m government loan, and less than a month after securing a rescue package.

UK Civil Aviation Authority said in a statement Thursday that financially troubled Flybe had entered administration. It said, “All Flybe flights are cancelled. Please do not go to the airport as your Flybe flight will not be operating.”

“Flybe customers are urged to make their own alternative travel arrangements via other airlines, rail or coach operators,” it said.

The news of Flybe going into administration could mean serious issues for customers around the UK with the airline operating out of 36 UK airports, including 12 in Scotland. The collapse could leave thousands of people stranded across the UK and Europe.

Flybe has issued the following advice on its former website for customers:

If you are due to fly with Flybe, please DO NOT TRAVEL TO THE AIRPORT unless you have arranged an alternative flight with another airline. Please note that Flybe is unfortunately not able to arrange alternative flights for passengers.

If you have a booking sold by another airline that includes travel on a Flybe flight, please contact the relevant airline or travel agent to confirm if there is any impact to your travel plans.

Customers are also advised to monitor the Civil Aviation Authority website for further information- www.caa.co.uk

If you require any further information or assistance, please contact the Administrators by phone on 0207 951 7801 or by email at flybeadministration@uk.ey.com.

Can customers get their money back?

For Flybe customers who have flights booked, trying to claim their money back on their travel insurance should be their first port of call.

But, 1 in 3 travel insurance policies offer no protection for airline failure, according to financial information firm, Defaqto, meaning a third of customers will be left exposed, with little protection.

Although many customers will now be turning to their insurance company to organise alternative flights and reclaim money for flights not yet taken, just 49 per cent of policies offer protection for airline failure as standard.

Holidaymakers can apply to their credit or debit card provider to be reimbursed.

Flights bought directly from airlines such as Flybe are not generally Atol protected but those bought through a separate travel company may be covered.

Money saving expert, Martin Lewis has the following advice for customers looking for a refund.

1) Check your travel insurance – this usually needs scheduled airline failure cover.
2) Paid on a debit or credit card? Try Chargeback Advice.

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